XChange MSP - Thursday 1st October


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Breakfast & Registration Open

Pick up your conference badge at registration, and head for a light breakfast, a drink. You can pop back to the Registration area any time you have questions that you need answered or feedback that you would like to share. The XChange Events team is there to help you!

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CRN Opening Remarks

During this session, participants will gain an understanding of how to derive the most benefit from XChange to optimise their return on investment. Come get energised for the days ahead. We will also share insight into the content that should not be missed while giving attendees the opportunity to converse with peers who can offer valuable perspective on good practice.

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CRN Research: Growth and Gamble: The MSP Balancing Act

Join us for CRN's latest research findings.

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Cybersecurity Made Easy with Threatlocker

Capitalise on the $109 billion SMB cybersecurity market opportunity. Discover how to simplify your security stack, secure uncapped profits, and gain a competitive edge by protecting the small and medium-sized businesses that others ignore

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Boardroom Appointments

XChange attendees are assigned into peer groups of 8-11  based on business focus and technology interests. Vendors meet with the boardroom groups for 25 minutes, presenting new products, programs, and opportunities – in an environment conducive to spirited conversation and constructive feedback

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Networking Break, Booth Area Open and Refreshments

Revitalise and expand your network while enjoying refreshments, check out the booth area, and don’t forget to thank Node4, our coffee sponsor, for keeping us energised throughout the day.

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Perspectives from Across the MSP Ecosystem with ConnectWise

Join us for this informative keynote sponsored by ConnectWise that brings together insights driven by real-world experience across IT operations, service delivery, and business management.

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Boardroom Appointments

XChange attendees are assigned into peer groups of 8-11 based on business focus and technology interests. Vendors meet with the boardroom groups for 25 minutes, presenting new products, programs, and opportunities – in an environment conducive to spirited conversation and constructive feedback

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Networking Lunch

Enjoy lunch while connecting with peers and partners. Use this time to continue conversations, share insights, and grow your network. Thanks to WatchGuard Technologies for sponsoring today’s lunch and for their commitment to simplifying cybersecurity with unified, easy-to-manage solutions.

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Navigating Change in a Shifting Landscape

Join us as we reflect on the evolving realities of the IT channel and the challenges and opportunities facing partners today. This session offers perspective, context, and practical considerations to help MSP and services leaders move forward with clarity and confidence.

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Supporting Customers in a Hybrid World

Join us for a discussion on the realities of delivering IT services across hybrid and evolving environments. We’ll explore the challenges partners face and the approaches helping them remain flexible, responsive, and relevant.

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Boardroom Appointments

XChange attendees are assigned into peer groups of 8-11 based on business focus and technology interests. Vendors meet with the boardroom groups for 25 minutes, presenting new products, programs, and opportunities – in an environment conducive to spirited conversation and constructive feedback.

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Networking Break, Booth Area Open and Refreshments

Revitalise and expand your network while enjoying refreshments, check out the booth area, and don’t forget to thank Node4, our coffee sponsor, for keeping us energised throughout the day.

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Panel Discussion: What UK SMBs Are Actually Buying in 2026?

Join us for a panel exploring the technology and services that UK SMBs are prioritising in 2026. We’ll cover emerging trends, buying patterns, renewal cycles, the evolving threat landscape, and margin considerations, giving IT channel partners practical insight to inform planning, strategy, and growth.

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Inspiring Closing Keynote

Join us for our closing  keynote, a  chance to be inspired by a story filled with challenges, growth, and possibility. This session is designed to spark reflection and motivation.

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XCellence Awards Ceremony

As the conference draws to a close, join us for the XCellence Awards, recognizing exceptional achievements across key areas: XCellence in Keynote Presentation, XCellence in Boardroom Execution, and Best Boardroom Group. This session highlights the those who have demonstrated outstanding performances throughout XChange MSP. Attendees are encouraged to remain for this celebratory conclusion.

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Closing Remarks

Wrap up the day’s sessions with key insights and reflections from the conference.