Pick up your conference badge and personalised itinerary at registration, then pop back any time you have questions that you need answered or feedback that you would like to share. The XChange Events team is there to help you!

During this session, participants will gain an understanding of how to derive the most benefit from XChange to optimise their return on investment. Come get energised for the days ahead. We will also share insight into the content that should not be missed while giving attendees the opportunity to converse with peers who can offer valuable perspective on good practice.

Today’s managed services providers dominate the IT channel landscape, at now more than 1/3 of the overall IT channel community. With higher growth, greater profits and more customer insights, MSPs have become the most sought-after part of the channel ecosystem.

But, how are MSPs moving beyond a core outsourcing focus and using their influence to change business results for their customers? And what common challenges are they facing as they drive for growth in an uncertain economy?

Join Stuart Sumner, The Channel Company's Chief Content Officer for our event’s kickoff where he’ll share some key trends and data from The Channel Company’s 2024 State of Managed Services exclusive research.

Explore the latest solutions

XChange attendees are assigned into peer groups of 10-12 based on business focus and technology interests. Vendors meet with the boardroom groups for 25 minutes, presenting new products, programs, and opportunities – in an environment conducive to spirited conversation and constructive feedback

Revitalize and expand your network while enjoying refreshments and check out the booth area

Revitalize and expand your network while enjoying lunch

For small and medium channel businesses, acquisitions present both opportunities and challenges. While an acquisition can provide a pathway to accelerated growth, expanded capabilities, and increased scale, ensuring a smooth integration and preserving company culture is critical for long-term success. This panel will explore the key factors channel firms must consider before, during, and after an acquisition process. Topics will include:

• Common drivers behind acquisitions in the channel (geographic expansion, capability acquisition, increasing scale, etc.)

• Fostering a unified culture and growth mindset across merged organizations

• Effectively integrating operations, systems, and personnel post-acquisition

• Retaining and motivating top talent through transition periods

• Potential pitfalls to avoid in channel business acquisitions Attendees will gain valuable lessons on leveraging acquisitions as a strategic growth opportunity while mitigating risks.

XChange attendees are assigned into peer groups of 10-12 based on business focus and technology interests. Vendors meet with the boardroom groups for 25 minutes, presenting new products, programs, and opportunities – in an environment conducive to spirited conversation and constructive feedback.

Revitalize and expand your network while enjoying refreshments

Managed cybersecurity providers are essential in safeguarding client data and ensuring seamless operations. Cybersecurity events, such as outages, updates, and emergency patches, demand not only technical expertise but also impeccable communication skills. This panel will explore strategies and best practices for:

• Proactive incident response: Allocating resource and developing the in-house skills to support clients during the early hours of an incident
• Real-time communication: Providing timely and accurate updates during outages and emergencies to reduce client anxiety and foster trust in the MSSP and vendor
• Post-crisis follow-ups: Highlighting the importance of post-incident communication, including detailed explanations and future preventive measures
• Building trust: Leveraging transparent communication to build long-lasting, trust-based relationships with clients

This session is essential for MSSPs aiming to enhance their client communication strategies and ensure robust crisis management protocols. has context menu

Jo Salter MBE was the first female fighter jet pilot, former Director of Global Transformative Leadership for PWC, Global advisory of Genai for PWC and named as one of the 50 most inspiring women in the world.