Pick up your conference badge and personalised itinerary at registration, then pop back any time you have questions that you need answered or feedback that you would like to share. The XChange MSP Events team is there to help you!

During this session, participants will gain an understanding of how to derive the most benefit from XChange MSP to optimise their return on investment. Come get energised for the days ahead. We will also share insight into the content that should not be missed while giving attendees the opportunity to converse with peers who can offer valuable perspective on good practice.

IT spending is projected grow by 2.4% in 2023, and services spending, in particular, will accelerate. But growth is slower than previous years and will be distributed across a wide array of priorities – distributed workforces, cloud, managed security. As end users respond to an economic slowdown, IT spend is predicted to return to strategic projects with less break-fix and ad hoc expenditure. Not least of all, MSPs are faced with a changing talent landscape. Amid widespread layoffs in the vendor and SaaS space, a potential new workforce has entered the market. But with MSPs looking to hire for longevity and avoid “fishing from the same pond”, what are the right incentives to attract and keep top performers?

The plethora of security vendors operating in today's marketplace can be overwhelming. With so many options, it's easy to be distracted with the latest, greatest, shiny tool. Join Eoin McGrath for a deep dive into the purpose of cybersecurity and how you can use that to your operational advantage today.

XChange attendees are assigned into peer groups of 8-10 based on business focus and technology interests. Vendors meet with the boardroom groups for 25 minutes, presenting new products, programs, and opportunities – in an environment conducive to spirited conversation and constructive feedback.

Kaseya’s IT Complete is the world’s first and only purpose-built platform designed to directly address the challenges of DO-IT-ALL, multi—function, IT professionals. A look at the four key pieces that bring together a single vendor platform with what you need to save you time, whilst adding intelligence to help you get more done, and in a way you can afford. Headshot and bio of Greg (speaker) attached.

Its time for MSPs to change their business models, no longer can MSPs seek to sell tin with services to end user clients, the clients will be looking to address both the climate emergency, sustainability and increasing energy costs, one path is for MSPs to redesign their business models to actively assist end users. This session will highlight some problems and cover some of the possible solutions.

XChange attendees are assigned into peer groups of 8-10 based on business focus and technology interests. Vendors meet with the boardroom groups for 25 minutes, presenting new products, programs, and opportunities – in an environment conducive to spirited conversation and constructive feedback.

Is openness the answer to AI? Why are global regulators so concerned about Open Source Software?

How is it impacting our world?

What are the challenges faced by the modern security leader and how are they met?

What impact does AI openness have?

What are the risks and challenges versus the benefits of openness.

This talk sheds light on the rising issue of organizations being compromised and offers practical insights on how individuals can protect themselves. This talk will cover the concept of "living off the land," which refers to cybercriminals employing legitimate tools and infrastructure already present within organizations to carry out attacks, making them difficult to detect. By exploring several alarming case studies, the speaker emphasizes the devastating consequences that a compromised organization can face. The audience will gain a deeper understanding of the various techniques utilized by cybercriminals, including privilege escalation, lateral movement, and data exfiltration, all while using existing organizational resources and software. Highlights of this talk will cover establishing a robust incident response plan and talk about what you can do as an MSP to protect your customers.

 Experience the transformative power of Darren’s incredible story of overcoming adversity, adapting to change, evolving, and building a robust mindset. Gain valuable insights from Darren’s remarkable experiences, and learn how to use his five pillars to adapt, evolve, and conquer any adversity.