XChange MSP - Tuesday 1st October


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Registration Open

Pick up your conference badge and personalised itinerary at registration, then pop back any time you have questions that you need answered or feedback that you would like to share. The XChange Events team is there to help you!

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CRN Opening Remarks

During this session, participants will gain an understanding of how to derive the most benefit from XChange to optimise their return on investment. Come get energised for the days ahead. We will also share insight into the content that should not be missed while giving attendees the opportunity to converse with peers who can offer valuable perspective on good practice.

Speaker
CRN Editor
The Channel Company
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TCC Research

Unlock the latest insights from The Channel Company

Speaker
Chief Content Officer
Channel Company
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Vendor showcase with Pia

Explore the latest solutions


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Fireside Chat: Building a Comprehensive Service Offer Around AI and Copilot solutions

Learn how to create compelling service offerings with AI and Co-Pilot solutions. This session provides sales professionals with strategies to package and sell AI services effectively, addressing client needs and driving business growth. Gain insights on bundling AI into high-value proposals to enhance client satisfaction and market competitiveness

Speakers
CRN Editor
The Channel Company
Marketing Director
Core Technology Systems
Client Solutions Director
Core Technology Systems
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Boardroom Appointments

XChange attendees are assigned into peer groups of 10-12 based on business focus and technology interests. Vendors meet with the boardroom groups for 25 minutes, presenting new products, programs, and opportunities – in an environment conducive to spirited conversation and constructive feedback

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Networking Break, Booth Area Open and Refreshments

Revitalize and expand your network while enjoying refreshments and check out the booth area

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Retaining Core Values: Navigating Acquisitions and Defending Your Interests

Learn from experts how to navigate the complexities of mergers, protect key elements of your business, and ensure a smooth transition while maintaining what makes your business unique. Ideal for small business owners facing or considering acquisitio

Speakers
Editor
CRN
Partner, Head of South
LDC
Chief Executive Officer
Onecom
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Boardroom Appointments

XChange attendees are assigned into peer groups of 10-12 based on business focus and technology interests. Vendors meet with the boardroom groups for 25 minutes, presenting new products, programs, and opportunities – in an environment conducive to spirited conversation and constructive feedback.

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Networking Lunch

Revitalize and expand your network while enjoying lunch

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Panel Discussion: Empowering Diversity: Bridging the Skills Gap for Gender Equity

Join us to explore strategies for achieving gender equity by addressing the skills gap in the workplace. This session will provide insights into empowering diverse talent through targeted skill development and inclusive practices. Learn from industry experts how to create opportunities that bridge the skills gap, promote gender diversity, and drive organizational success.

Speakers
Editor
CRN
Marketing Director
Core Technology Systems
Managing Director
Stechad LTD
Chief Commercial Officer
Bytes Software Services
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Kaseya changing the unit economics for MSPs

Join us for a dynamic session where we explore how Kaseya is transforming the economics of Managed Service Providers (MSPs) with Kaseya 365 and IT Complete. Discover how MSPs worldwide are accelerating growth with Datto’s powerful Business Continuity and Disaster Recovery solutions.

Speaker
Vice President of Business Development, EMEA
Kaseya

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Boardroom Appointments

XChange attendees are assigned into peer groups of 10-12 based on business focus and technology interests. Vendors meet with the boardroom groups for 25 minutes, presenting new products, programs, and opportunities – in an environment conducive to spirited conversation and constructive feedback

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Networking Break, Booth Area Open and Refreshments

Revitalize and expand your network while enjoying refreshments

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Panel: Beyond the alert: Strategies for transparent communication in managed cybersecurity

Managed cybersecurity providers are essential in safeguarding client data and ensuring seamless operations. Cybersecurity events, such as outages, updates, and emergency patches, demand not only technical expertise but also impeccable communication skills. This panel will explore strategies and best practices for:

  • Proactive incident response: Allocating resource and developing the in-house skills to support clients during the early hours of an incident
  • Real-time communication: Providing timely and accurate updates during outages and emergencies to reduce client anxiety and foster trust in the MSSP and vendor
  • Post-crisis follow-ups: Highlighting the importance of post-incident communication, including detailed explanations and future preventive measures
  • Building trust: Leveraging transparent communication to build long-lasting, trust-based relationships with clients

This session is essential for MSSPs aiming to enhance their client communication strategies and ensure robust crisis management protocols. has context menu

Speakers
CRN Editor
The Channel Company
MSP Senior Channel Account Executive
Sophos
Business CTO Networking & Security
Computacenter
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First Female Fast Jet Pilot: Jo Salter

Jo Salter MBE was the first female fighter jet pilot, former Director of Global Transformative Leadership for PWC, Global advisory of Genai for PWC and named as one of the 50 most inspiring women in the world.

Speaker
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Closing Remarks
Speaker
CRN Editor
The Channel Company