Pick up your conference badge and personalised itinerary at registration, then pop back any time you have questions that you need answered or feedback that you would like to share. The XChange Events team is there to help you!

During this session, participants will gain an understanding of how to derive the most benefit from XChange to optimise their return on investment. Come get energised for the days ahead. We will also share insight into the content that should not be missed while giving attendees the opportunity to converse with peers who can offer valuable perspective on good practice.

Growing managed IT services is hard — margins are tight, customers are demanding, and scaling too fast can break quality and profitability. In this keynote, Ricoh shares practical lessons from running managed IT services at scale, including what works, what doesn’t, and how to standardise, automate, and integrate services to grow efficiently while keeping customers happy. Real insights for service providers facing the same pressures in today’s fast-moving market..

AMEX will kick off the networking lunch with a brief 5-minute introduction, sharing key perspectives and setting the stage for conversation and connections.

XChange attendees are assigned into peer groups of 8- 11 based on business focus and technology interests. Vendors meet with the boardroom groups for 25 minutes, presenting new products, programs, and opportunities – in an environment conducive to spirited conversation and constructive feedback.

A networking lunch sponsored by AMEX, offering you the opportunity to connect with peers and continue conversations in an informal setting

As AI becomes part of everyday partner operations, responsibility starts at home. Many partners now use AI internally for support, operations and decision-making, while also influencing how customers adopt it. When those two approaches don’t line up, it leads to wasted effort, higher costs and a loss of trust.

This fireside chat looks at what responsible AI use actually means in practice, both inside partner organisations and in customer-facing work. The discussion focuses on cutting low-value AI, being clear about where it genuinely helps, and treating sustainability and trust as part of good design, not afterthoughts. Attendees will leave with practical ways to use AI more deliberately, reduce waste and build credibility through consistent, responsible choices

A practical look at how technology is being applied to solve real business challenges, with insights drawn from real-world deployments.

Today’s phishing attacks are more targeted, more convincing, and far harder to spot than ever before. In this session, Huntress explores real phishing schemes seen in the wild, using case studies and storytelling to show how these attacks work, why they succeed and what gets missed. Attendees will leave with practical insights they can use to better protect customers and strengthen their security services.

XChange attendees are assigned into peer groups of 8- 11 based on business focus and technology interests. Vendors meet with the boardroom groups for 25 minutes, presenting new products, programs, and opportunities – in an environment conducive to spirited conversation and constructive feedback.

Real experiences and takeaways from the frontline, highlighting challenges faced, approaches taken, and outcomes achieved.

Perspectives from across the partner and vendor ecosystem on what’s working, what’s changing, and where opportunities are emerging

Wrap up the day with final thoughts from the CRN team. We'll recap key takeaways, thank our sponsors and attendees, and send you off with actionable insights and new connections to drive your business forward.

Join fellow attendees for an evening of drinks and dinner, offering an informal setting to connect, share insights, and continue conversations from the day’s sessions.

Fuel up for the day ahead with a nutritious networking breakfast. Late arrivals can pick up their conference materials, while all attendees can use this time to make new connections or reconnect with colleagues.

As we wrap up your time at XChange UK, it's time to check out and finalise any last minute details

Insights from the frontlines of the IT channel: strategies, approaches, and lessons that help partners and businesses grow, stay competitive, and deliver value to customers.

See how IT solutions are driving real-world impact. This session showcases how partners and vendors are solving pressing business challenges and accelerating channel success.

XChange attendees are assigned into peer groups of 8-11 based on business focus and technology interests. Vendors meet with the boardroom groups for 25 minutes, presenting new products, programs, and opportunities – in an environment conducive to spirited conversation and constructive feedback.

Recharge and refuel with a delicious lunch while continuing to expand your professional network. Use this time to discuss morning sessions and exchange ideas with fellow attendees.

Discover the emerging trends and technologies reshaping the IT channel. Learn how partners, vendors, and businesses are adapting to stay ahead and capture new opportunities.

The IT channel is evolving faster than ever, driven by new technologies and changing attitudes to work. Success now depends on more than tools, t’s about people, culture, and leadership. This session looks at how leading organisations are rethinking skills, shaping workplace culture, and inspiring teams to thrive in the next era of change.

Jo Hamilton’s story is one of courage and resilience. Wrongfully convicted in the Royal Mail Horizon scandal and later exonerated, her journey is a modern David vs Goliath tale. In this keynote, she shares her personal experience and the lessons it holds for the IT and tech industries—highlighting why integrity, accountability, and trust are more important than ever. A powerful and thought-provoking session to close XChange UK 2026

As the conference draws to a close, join us for the XCellence Awards, recognising exceptional achievements across the event. This session highlights those who have demonstrated outstanding performances throughout XChange UK. 

Wrap up XChange UK with final thoughts from the CRN team. We'll recap key takeaways, thank our sponsors and attendees, and send you off with actionable insights and new connections to drive your business forward.

Join us for a guided walk around the stunning grounds of The Belfry Hotel. This relaxed stroll offers delegates the chance to enjoy the natural surroundings, unwind, and continue conversations in a more informal setting while learning a little about the history and landscape of this iconic venue.

Conclude the event by connecting with fellow attendees over lunch. This final networking opportunity allows you to reflect on the event, share insights, and strengthen professional connections before departure.