XChange Agenda - Tuesday 10th March
Pick up your conference badge and personalised itinerary at registration, then pop back any time you have questions that you need answered or feedback that you would like to share. The XChange Events team is there to help you!
During this session, participants will gain an understanding of how to derive the most benefit from XChange to optimise their return on investment. Come get energised for the days ahead. We will also share insight into the content that should not be missed while giving attendees the opportunity to converse with peers who can offer valuable perspective on good practice.
Set against the backdrop of a fast-moving landscape, this session will reveal how the UK channel is responding to the opportunities and threats posed by AI. We will reveal how partners are leveraging AI to directly impact revenue, and how AI is affecting other current trends in the channel.
This partner-focused presentation positions Concentric AI as the industry’s most advanced AI-driven Data Security Posture Management (DSPM) and GenAI governance platform, built to simplify data security while driving meaningful partner revenue.
Sponsoring the networking lunch, AMEX will offer a short 5-minute welcome before the boardroom appointments, helping spark connections that carry into lunch.
XChange attendees are assigned into peer groups of 8- 11 based on business focus and technology interests. Vendors meet with the boardroom groups for 25 minutes, presenting new products, programs, and opportunities – in an environment conducive to spirited conversation and constructive feedback.
A networking lunch sponsored by AMEX, offering you the opportunity to connect with peers and continue conversations in an informal setting! Don't forget to visit all the exhibition stands!
Growing managed IT services is hard, margins are tight, customers are demanding, and scaling too fast can break quality and profitability. In this keynote, Rob Rodger form Ricoh shares practical lessons from running managed IT services at scale, including what works, what doesn’t, and how to standardise, automate, and integrate services to grow efficiently while keeping customers happy. Real insights for service providers facing the same pressures in today’s fast-moving market.
Today’s phishing attacks are more targeted, more convincing, and far harder to spot than ever before. In this session, Huntress explores real phishing schemes seen in the wild, using case studies and storytelling to show how these attacks work, why they succeed and what gets missed. Attendees will leave with practical insights they can use to better protect customers and strengthen their security services.
As AI adoption accelerates, MSPs and partners are being asked to deploy AI at scale, often before the full sustainability, operational, and commercial implications are understood. While carbon is increasingly measured, other sustainability pressures such as water use, energy demand, cooling requirements, and infrastructure strain are rarely factored into early AI decisions.
Join CRN's Sustainability in Tech Board Member, Richard Eglon to discuss AI excess as both a sustainability and business challenge. Using water security as a compelling example, this discussion explores how hidden sustainability costs translate directly into operational risk, margin pressure, and long-term trust issues. The focus is on helping partners make better AI decisions with customers, avoid low-value deployments, and build more sustainable and profitable AI strategies.
XChange attendees are assigned into peer groups of 8- 11 based on business focus and technology interests. Vendors meet with the boardroom groups for 25 minutes, presenting new products, programs, and opportunities – in an environment conducive to spirited conversation and constructive feedback.
Fuel up and network with peers over refreshments at our Afternoon Networking Break! Don't forget to visit all the exhibition stands!
Today’s customers expect multi-framework assurance, not just ISO 27001, NIST, PCI DSS, SOC 2, or the EU's latest directive NIS2, but a tailored stack aligned to their risk landscape.
The challenge? 40-60% of controls overlap across major frameworks, creating duplicated effort, rising costs, and compliance burnout.
In this fireside chat, we’ll explore how forward thinking organizations and their partners are reframing multi-framework compliance as defense-in-depth. We’ll discuss how to map once and extend intelligently, align controls to real risk, and shift from static to annual audits to continuous monitoring. For partners ready to lead these conversations, the opportunity isn’t just compliance support, it’s resilience leadership.
Wrap up the day with final thoughts from the CRN team. We'll recap key takeaways, thank our sponsors and attendees, and send you off with actionable insights and new connections to drive your business forward.
Join fellow attendees at our drinks reception, offering an informal setting to connect, share insights, and continue conversations from the day’s sessions.
Tiny Big Quiz Live is a fast-paced interactive quiz designed to wake up the room and get everyone involved. Expect colourful cards, quick-fire multiple-choice questions, and plenty of friendly competition as you play along with your table and compete against the rest of the delegates.
Hosted by Neil Bentley (formerly of Capital and Heart FM), the quiz brings high energy, big moments, and lots of laughs. There’s a bonus: every attendee will receive their own Tiny Big Quiz card game to take home (worth £14.99) and a chance to win a coveted prize!
Join fellow attendees for a delicious dinner , offering an informal setting to connect, share insights, and continue conversations from the day’s sessions.
XChange Agenda - Wednesday 11th March
Fuel up for the day ahead with a nutritious networking breakfast. Late arrivals can pick up their conference materials, while all attendees can use this time to make new connections or reconnect with colleagues.
As we wrap up your time at XChange UK, it's time to check out and finalise any last minute details
Business continuity and disaster recovery (BCDR) is the best and last line of defense for your clients. If you’re still relying on a legacy playbook, you’re behind. Join us for a deep dive into Next-Gen Data Resilience. We’re moving past the basics to look at a BCDR architecture actually built for the next decade of managed services. No fluff—just a breakdown of how to build for speed, security, and the kind of scale the modern channel demands.
Everyone in IT has heard someone joke about throwing a laptop out of a window—and everyone accepts it as normal. But why? In this session, we explore why technically sound environments still deliver poor outcomes, and why measuring uptime, performance and security alone no longer reflects whether IT is actually working for users.
Using real‑world examples, the discussion reframes experience as critical infrastructure: something users don’t think about when it works, but immediately notice when it doesn’t. We’ll look at how poor experience drives shadow IT, increases hidden cost and risk, and why organisations keep investing in cloud and collaboration platforms yet still frustrate the people using them.
This session challenges partners to rethink what success really looks like, shifting the focus from whether systems are “up” to whether the experience they deliver is actually usable, measurable and trusted.
XChange attendees are assigned into peer groups of 8-11 based on business focus and technology interests. Vendors meet with the boardroom groups for 25 minutes, presenting new products, programs, and opportunities – in an environment conducive to spirited conversation and constructive feedback.
Fuel up and network with peers over refreshments at Networking Break! Don't forget to visit all the exhibition stands!
The UK IT channel is entering a period of rapid transformation, driven by AI, automation, and changing expectations around how and where we work. While technology is moving fast, many channel organisations are finding that people, skills, and leadership are the real limiting factors to growth. This panel explores how channel leaders are rethinking workforce strategy to stay competitive, building future-ready skills, shaping cultures that support innovation, and leading teams through continuous change. From AI adoption and hybrid working to talent retention and leadership credibility, the session focuses on what works in today’s channel environment and why it matters. You will leave with practical insights into where to focus skills investment, how to lead teams through constant change, and the key questions channel leaders must answer now to sustain growth in an increasingly people-constrained market
This fireside chat tells the extraordinary story of Jo Hamilton, whose life was turned upside down by the Post Office Horizon scandal. Wrongfully convicted when flawed technology was treated as infallible, she later fought and won against one of the UK’s most powerful institutions.
Jo’s journey is a modern David vs Goliath story that exposes what can happen when tech fails and accountability doesn’t follow. Drawing on her personal experience, she reflects on the hard-won lessons for today’s IT and tech leaders, why integrity, transparency, and human oversight matter more than ever.
A powerful, thought-provoking conversation to close XChange UK 2026.
As the conference draws to a close, join us for the XCellence Awards, recognising exceptional achievements across the event. This session is a chance to celebrate those who have demonstrated outstanding performances throughout XChange UK.
Wrap up XChange UK with final thoughts from the CRN team. We'll recap key takeaways, thank our sponsors and attendees, and send you off with actionable insights and new connections to drive your business forward.
Join us for a guided walk around the stunning grounds of The Belfry Hotel. This relaxed stroll offers delegates the chance to enjoy the natural surroundings, unwind, and continue conversations in a more informal setting while learning a little about the history and landscape of this iconic venue.
Conclude the event by connecting with fellow attendees over lunch. This final networking opportunity allows you to reflect on the event, share insights, and strengthen professional connections before departure.