XChange Agenda - Wednesday 11th June


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Registration & Exhibition Stands

Pick up your conference badge and personalised itinerary at registration, then have a chat with our vendors at the exhibition stands.

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Networking Lunch

Revitalize and expand your network while enjoying lunch

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Opening Remarks

During this session, participants will gain an understanding of how to derive the most benefit from XChange to optimise their return on investment. Come get energised for the days ahead. We will also share insight into the content that should not be missed while giving attendees the opportunity to converse with peers who can offer valuable perspective on good practice.

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CRN Research Session

This session presents key findings from recent global research, including the Channel Census, AI Study, and an analysis of U.S. tariffs' impact on the IT channel. Despite geopolitical uncertainty, economic optimism remains strong among partners. The session explores three major trends: the growing maturity of recurring revenue models as a driver of profitability, continued investment in emerging technologies such as cybersecurity and advanced networking, and the accelerating adoption of AI. Backed by data from thousands of channel professionals, this session highlights where opportunities are emerging and how solution providers can align their strategies for future growth.

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Keynote: AI in Action – The Channel’s Next Chapter

Artificial intelligence and automation are no longer future concepts — they are reshaping how vendors, MSPs, and distributors operate today. This opening keynote sets the stage for the conference, exploring how AI is driving efficiency, innovation, and value creation across the European channel. From automated service delivery to predictive insights and customer engagement, delegates will gain a panoramic view of where the channel stands — and where it must go next.

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Sponsored Keynote
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Boardroom Appointments

XChange attendees are assigned into peer groups of 8-10 based on business focus and technology interests. Vendors meet with the boardroom groups for 25 minutes, presenting new products, programs, and opportunities – in an environment conducive to spirited conversation and constructive feedback.

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Networking Break & Refreshments

Revitalize and expand your network while enjoying refreshments

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Sponsored Vendor Showcase
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Panel Discussion: Generations in the Workforce: Engaging Boomers, Gen X, Millennials and Gen Z in Channel Businesses

This session will focus on how different generations approach work, technology, career progression, and how the channel needs to adapt.

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Closing Remarks

Wrap up the day's sessions with key insights and a look ahead to tomorrow’s agenda.

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Check in & Leisure Time

Revitalize and expand your network, get settled and see you later for the networking dinner!

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Networking Dinner & Drinks

XChange Agenda - Thursday 12th June

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Breakfast & Check Out

In your own time, enjoy the inclusive breakfast and prepare for another day of engaging discussions and presentations.

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Day 2 Welcome

During this session, participants will gain insight into the Day 2 content that should not be missed!

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Keynote Presentation: Marketing for the New Era: How Channel Brands Win in the Age of Intelligence

The rules of marketing have changed — and so have customer expectations. This keynote delves into how vendors, MSPs, and distributors can build stronger brands, elevate partner engagement, and leverage data-driven insights for smarter go-to-market execution. Expect discussion on how storytelling, digital platforms, and authenticity are reshaping B2B marketing across EMEA — and how channel leaders can align marketing and sales for measurable growth.

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Sponsored Keynote
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Profitability in a Tight Economy: Managing Costs, Pricing and Service Mix for Sustainable Growth”

This session will focus on how channel businesses can balance rising operational cost pressures, competitive pricing, and still drive long-term growth and value.

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Boardroom Appointments

XChange attendees are assigned into peer groups of 8-10 based on business focus and technology interests. Vendors meet with the boardroom groups for 25 minutes, presenting new products, programs, and opportunities – in an environment conducive to spirited conversation and constructive feedback.

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Networking Lunch

Revitalize and expand your network while enjoying lunch.

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Panel Discussion: Adapting to Change – M&A, Market Shifts, and the Road Ahead”

Mergers, acquisitions, and succession planning continue to reshape the channel landscape. But success isn’t just about scale — it’s about focus, timing, and execution. This session examines what drives deal activity, how leaders are planning for succession, and how technology and automation are influencing growth decisions. Expect candid perspectives from channel executives navigating these changes first-hand.

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Boardroom Appointments

XChange attendees are assigned into peer groups of 8-10 based on business focus and technology interests. Vendors meet with the boardroom groups for 25 minutes, presenting new products, programs, and opportunities – in an environment conducive to spirited conversation and constructive feedback.

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Networking & Refreshment Break

Revitalize and expand your network while enjoying refreshments

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Inspiring Closing Keynote

Prepare to be inspired by a keynote that will ignite your passion and energise your mindset. This session is all about big ideas, bold visions, and transformative thinking. You’ll walk away with fresh motivation, actionable insights, and a renewed sense of purpose to drive your success and innovation forward.

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Closing Remarks

Wrap up the day's sessions with key insights and a look back over the 2 days.